At last I was able to make it to the phone service centre. Once I entered, I saw lot of people waiting. I was so curious, why this many people? I waited at the counter for my chance. Service person was running like his a** is on fire. Finally he came and checked my mobile. I told him what is the problem.
He was checking my handset to find a loop hole to reject the service as I was on warranty. Finally he asked me "Are you using your touch screen with hands?" I said "Of course, that is why its called touch screen. Isn't it?". To my shock, the reply was "No Sir. You are not supposed to use hands. Only stylus. So we can not do it under warranty. You have to replace the panel and it costs 3500" I was taken aback for a while. Then I asked "Are you sure? How are you telling it is because of the usage with hands? So what is the resale value?". "Yes, I am sure. Daily I am seeing 6-7 handsets" He said. "If you sell you may get 6 - 7 K". And I was thinking daily 6-7 handsets with same problem? very good brand I bought and at that moment there were nearly 9 to 10 people waiting.
Finally I decided not to service. I have to repair it paying 3.5K and after all my mobile now costs around 6K. Then I met many people, all facing similar kind of problem. Some had issues within a month they bought. I could not find any satisfied customer. Finally I decided, I will NEVER EVER GO FOR HTC.
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